Privacy Policy
Last updated: January 1, 2025
At Closing, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our sales tracking platform. Please read this policy carefully.
1. Information We Collect
We collect information you provide directly to us, including:
- Account Information: Name, email address, password, and dealership information when you register.
- Sales Data: Deal information you enter including customer names, vehicle details, pricing, and gross profit.
- Payment Information: Billing address and payment details processed securely through Stripe.
- Communications: Information you provide when contacting our support team.
We also automatically collect certain information, including:
- Device information (browser type, operating system)
- Log data (IP address, access times, pages viewed)
- Usage data (features used, actions taken)
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent security incidents
- Personalize and improve your experience
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With vendors who perform services on our behalf (e.g., payment processing, email delivery).
- Legal Requirements: When required by law or to protect our rights, privacy, safety, or property.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- With Consent: When you have given us explicit permission to share your information.
4. Data Security
We implement industry-standard security measures to protect your personal information, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure password hashing using bcrypt
- Regular security audits and monitoring
- Access controls and authentication requirements
- Regular data backups
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide services. If you close your account, we will delete or anonymize your data within 30 days, except where we are required to retain it for legal purposes.
You may request deletion of your data at any time by contacting us.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete your personal information
- Object to or restrict certain processing
- Export your data in a portable format
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at [email protected].
7. Cookies
We use cookies and similar technologies to maintain your session, remember your preferences, and analyze how our service is used. You can control cookies through your browser settings, but disabling them may affect functionality.
8. Children's Privacy
Closing is not intended for use by children under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Phone: 1-800-555-1234